VIDBOX

Contact & Support

We usually reply within 1–2 business days.

✉️

Email us

Bug, question, feedback or feature idea — we'd love to hear from you.

or copy the address: support@vidboxapp.online

Tip: in the app you can also go to Settings › Legal & Support › Help & Support — it opens an email with your app and iOS version already filled in, which helps us fix things faster.

Frequently asked questions

Can I watch movies or series in VidBox?

No. VidBox is a discovery guide: it shows information, ratings, cast and recommendations. It doesn't stream or download any video.

Where does the movie information come from?

From The Movie Database (TMDB) public API. This product uses the TMDB API but is not endorsed or certified by TMDB.

Why does VidBox ask for my location?

To check the weather where you are (for the For You suggestions) and to show cinemas near you. You can enable it in iOS Settings › VidBox › Location at any time. Your location is not stored on our servers.

The For You tab says the model is busy or shows an error.

Suggestions come from free AI models that are sometimes overloaded. Wait a moment and tap Suggest again.

How do I turn the daily notification on or off?

Open the Settings tab in VidBox and use the Notifications switch. If iOS blocked notifications, allow them in iOS Settings › Notifications › VidBox.

How do I remove my lists and data?

Everything is stored on your device only. Delete the app to remove your lists, recent searches and settings.

© 2026 VidBox · Questions? support@vidboxapp.online
This product uses the TMDB API but is not endorsed or certified by TMDB.